Benihana vs Broadway Pizza Free Essays

Characteristics and Issues| Benihana of Tokyo| Broadway Pizza| Conflicts Lessons| Competitive Advantage| * Low cost (competitor) * Labor cost * Strategic Marketing * Low waste * Lower overhead| * Use of technology * Family oriented| Rocky Aoki was able to keep labor, food, beverage and facility costs lower than traditional restaurant design using hibachi grills, a new service innovation. This service innovation however, did require higher marketing costs, as the American public had never experienced this dining model. Broadway Pizza viewed their competitive advantage as their ability to combine family oriented robot entertainment and dining under one roof. We will write a custom essay sample on Benihana vs Broadway Pizza or any similar topic only for you Order Now This turned out not be a competitive advantage as the breakeven costs was too high. | Order Qualifier/ Winners| * Food prepared in front of customer * Community dinning * Cooking was entertainment | * Quality food * Child focused atmosphere * Interactive * Multiple dining locations| The order winners for Benihana are their community dining style, chefs cooking in front of and providing entertainment to patrons. This showed that enjoy eating and being entertained at the same time. This same idea of being entertained while eating defined Broadway Pizza’s order winners as their family focused robotic entertainment drew in patrons. | Competitive Priorities| * Innovative * Cost * Time * Quality (chefs)| * Innovative * Flexibility * Quality * Cost| The competitive priorities for Benihana were to increase efficiency in the traditional restaurant model by using innovation to cut costs i. e. Hibachi and Umbrella drinks and using highly trained skilled labor to ensure customer service. Broadway Pizza also placed competitive priority on innovation by adding robotic entertainment to a family restaurant, however the lesson to be learned is that Broadway pizza innovated for the sake of innovation there was no benefit to the shareholders. Benihana innovated as a cost saving mechanism and increased profits. | Operations Strategy| * Limited menu * Skilled labor management * System and service exec. Max utilization * Food prep| * Bring families together * Family menu * Inexpensive entertainment * Variety of entertainment| Benihana operations strategy decreased costs and allowed for maximization of resources while Broadway pizza strategy was to entertain people with a lack of focus on cost metrics. | Mission| * To provide ding and quality entertainment while reducing costs| * Combining robotic entertainment and food service under one roof| The main difference between Benihana and Broadway pizza is the focus on cost. Both wanted to provide a combined dining and entertainment service| Location| * Urban * Metropolitan| * Areas with high and dense family populations| Benihana’s locations were well thought out and planned in large cities with densely populated areas. Building Benihana’s in large cities allowed the staff to assimilate with American’s- and therefore helped with the appeal and recruiting of Japanese staff. Broadway Pizza did not have a plan for choosing its’ locations, other than driving around and looking for vacated space in family neighborhoods. This led to a much smaller market segment per store. | Service Scape| * Authentic Japanese experience * Novelty Dining * Relaxed atmosphere (umbrella drink)| * Parents enjoy seeing their children happy * Multiple robotic programs to ensure a new experience each visit| Benihana restaurants were decorated by Japanese carpenters using authentic Japanese decor and materials. This provided guests with the sites and ambiance of being in Japan. Additionally, this hibachi communal-style dining was the first of its kind in the US which provided for a novelty restaurant for families, singles, and group gatherings. Offering a limited menu but a variety of drink options leaves the atmosphere to be fun, entertaining and relaxing. Broadway Pizza’s robots were programmed with multiple songs to ensure that a new experience was had during repeat visits. Keeping the entertainment fresh kept children interested, and parents willing to become repeat visitors. | Layout| * Customer flow from bar to dining area * Two hibachi grills next to each other * Small kitchen * Standard design using authentic Japanese materials/artifacts | * Multiple rooms offering unique dining and entertainment * Stressful environment due to low visibility of children * No standard design| Rocky knew that something was wrong when he opened his first Benihana restaurant in regards to layout design. The bar was not big enough to hold waiting customers, but he got it right after the third try and continued the model in the following store openings. Having 2 hibachi grills next to each other allowed for efficient cooking for the chef and quick service for customers. Small kitchens opened up dining space, and the interior being authentic made for a nice atmosphere. BP did not have a standard design for each of it’s location, and always ended up with a stressful environment. With floor to ceiling walls separating â€Å"rooms†, visibility was low and safety a concern. Although the space offered multiple entertaining options, it was not ideal for family togetherness and safety. Job process and design| * Chef controls dining flow * Food prepared before reaching chef * Front men maximize table utilization | * Mangers control technology and food services * Invested in quick serving pizza ovens to ensure customer satisfaction| Each person in BH played a specific role in the flow of customers through the system. The front men greeted and served umbrella drinks, and ensured that groupings of 8 were rounded up and ready to si t-to maximize capacity and utilization. Simple menus made for quick food prep, and prepared for the chef so he could take the cart for more than 1 table and go. BP installed quick cooking pizza ovens reducing wait times and increasing customer satisfaction. What kind of managers should be hired for BP? Hospitality or food? A lost vision and identity in this regard made it difficult for staff to have efficient control, while additionally needing a staff person who understands robot technology. Technology and Information Support Systems| * Recruiting and training of staff | * Programmable robots * Arcade games * Quick oven| BH had a strict process for the recruiting and training of its staff, with ads recruiting experienced chefs to go through a specific 15wk training with approved BH teachers. BP was mostly technology based, with arcade games, robot shows (each with multiple programs), and upgraded cooking tools (6min pizzas). This structure required another manager or staff person to focus solely on technology in each stor e. Organization structure| * Simple management structure * Three man corporate structure * Franchise * Certified chefs| * Complicated corporate structure * Poorly defined roles * Lack of hiring structure| Benihana implemented an organizational structure that implemented control and focus on specific roles and operated those roles with efficiency to improve cost. Chef’s managed and operated while corporate focused on the big picture. Broadway implemented a complicated structure that was hard to follow and had poorly defined roles which led to a lack of control. Customer Contact , behavior, skills| * Highly interactive * Trained employees to combine skilled labor and defined service management skills * Trained in American culture| * Technology interactive with scheduled shows * Sufficient service management skills| The main focus of Benihana was to provide superior service management from both the front room employees and back room. This provided a full experience from the cert ified chefs to the experienced support staff. Broadway Pizza developed a strategy to use interactive technology with scheduled shows and service management skills that provided positive customer service scores. Service provider selection, development, and empowerment| * Employees certified and trained in American culture * Only Japanese employees * Low turn-over rate * Employees have the ability to be promoted * Chef controls speed of dinner * Front men responsible for table utilization which directing effects bottom line profits| * Did not know what industry to source management candidates from * Specialized robotic technicians * No defined corporate ladder| Based on the success of Benihana, they have created an environment for their employees that stimulate a positive work environment, low turn-over rates and higher utilization rates for the entire company. Broadway Pizza wanted to provide a service for both entertainment and food but from the high turn-over rates and no room for corporation growth, Broadway was unable to recruit the right candidates for the positions. | Recognition and reward| * Real world benefits * Certifications * Work Visa * Education/ Training | * N/A| Having the right recognition for Benihana’s employees has kept them from losing qualified chefs through offering visa’s to work and also education opportunities they might not have otherwise had access to. Based on Broadways performance it was clear that they implemented no recognition or rewards which led to the high turn-over rates. | Service Recovery and guarantees| * Guaranteed authentic Japanese atmosphere including building materials and staff * Studied service upsets and used data in creation of new locations| * Guaranteed robotic functionality| Benihana has guaranteed its service based around the authentic Japanese experience with the use of hibachi grills as well as authentic materials and staff. Benihana has also implemented strategies to deal with past difficulties and the use of data to pick correct new locations. Broadway Pizza offers its core strategy which is to offer a dining experience that offers a robotic experience. | How to cite Benihana vs Broadway Pizza, Essay examples

Manufacturability of Chicken Coop Door and Feed

Question: Discuss about theManufacturability of Chicken Coop Door and Feed. Answer: Introduction The chicken coop door and feed was manufactured using local materials in order to achieve its economic value. The materials used were key to ensure that it was a low cost solution with effective technology. In addition, the coop and door involved the solar technology to control the functionality of the different parts of its system. In addition, the solar technology involved simple principles which were meant to control the feeder and the opening and closing of the door. In addition, the whole system involves a resting area for the chicken and the feeding area. This means that this solar system has to control the movement of the chicken between these two major areas. The materials used include the mineral felt roof, cooper frame which was made from timber, galvanised wire, a container for the feeding and water, PVC pipes, and stainless steel. In addition, the system involves the solar panel which was placed on top of the house to control the functionality of the different aspects of the coop and door. The whole system involves a framed structure which enhances the placement of the cooper frame. The solar system was available to control the movement of the chicken in and out. This has to be noted it an automatic system, whereby the time control is used to control the opening of the door. Additionally, the mineral felt roof was placed on the framed structure. The roof was a pitched one and the solar panel placed on top. The solar panel was then wired to the Cooper door and the chicken feed to enhance the control of their systematic functioning. Additionally, the framed structure was made from timber which is available. This enhanced the control of the cost of the structure and whole system to enhance its economical factor. Additionally, galvanized wire was used to separate the two systems of the chicken. This was meant to enhance the feeding and resting of the chicken. The systematic location of the areas and use or the wire enhances the allowance on the lighting system. The PVC pipes were connected from the containers containing the food and water to the chicken feeder. The system had to automatically detect the water and food status and then allow any addition. The feeder is wired to the solar system and detect a certain level of the two components and then add more when the level is less. In addition, the stainless steel was uses to enhance the durability of the structure. The outer frame was made from stainless steel and raises the two parts of the chicken house. The system contains the steel to enhance the functionality and economic status of the chicken house. The four corners of the house contained the stainless steel to enhance the stability of this structure. The system only allows inspection of the functionality at the critical times. The system automatically controls the feeding and movement of the chicken and therefore enhances the supervision of the system. The manufacturability of the system was meant to ensure economical factors and the effectiveness to achieve the purpose of the system.

Turtles Hatching free essay sample

English Essay In the poems ‘Turtles Hatching’ and ‘The Pairing Of The Terns’, Mark O’Connor explores the idea of the circle of life and compares nature to human beings to show how much more evolved nature is then humans are and also the experiences that we go through. O’Connor’s use of visual imagery in ‘Turtles Hatching’ not only tells us, but shows us about the life cycle of the turtles. When the baby turtles are trying to get to the water the seagulls and crabs try and catch them so that they can eat them, which leaves only a few that make it to the water. Slipping in, as it left, the shadow, a thousand times larger, of a parent come shoreward to lay; two ends of the earthbound process linked in the uncomprehending meeting of kin’. This quote tells us, that when a baby turtle has hatched and made its way to the water to begin its life in the ocean, a mother turtle has come to shore to lay her eggs. We will write a custom essay sample on Turtles Hatching or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page ‘I gathered a living brother, hiked it over the rock-flats, (fighting on in my hand). Through this use of personal pronouns, O’Connor helps us to connect with the environment he is describing. In this way, O’Connor enables the reader to feel for the turtles. In O’Connor’s poem, ‘The Pairing Of The Terns’, he links the terns to humans. ‘Human lovers know it only in dreams, the wild mating flight of the terns’. This quote tells us that human couples can only dream about what the terns feel when they are flying. When the terns fly they stay motionless in half gales then suddenly they plunge down and across the sky, their strong wings beating into thick vortices of the air. As much as humans wish they could feel free like the terns do when they fly, we humans can only dream about it. ‘locked in pairs by invisible steel’. In this quote, O’Connor explains to us that no matter which way the terns move, they will always be together because they are so in sync with each other. Humans can never have the same love that the terns have, and O’Connor hopes to evoke in the reader a feeling of wonder and desire. O’Connor deliberately compares nature to human beings because it shows how different they are and that humans can only dream about what it feels like to be a part of something more evolved. The experiences that humans go through help to change the way they view the life of nature.

Free Essays on Music & Sexuality

Rock and Sexuality 24, 34, 46, good and thick, and once you get it she’ll work wit it. Put a face and some cute lips, earring and a tongue and she’ll know what to do wit it / Make a name for herself, and she do her shit well, and know how to keep her business to herself / Come over anytime a nigga call chick, 1 o’clock, 2 o’clock, ding dong, and she right there / And she know why she came here and she know where her clothes suppose to be (off and over there) (Petey Pablo, â€Å"Freek-A-Leek†, lines 1-5) And so the story goes - Sexism in popular music is alive and well! Simon Firth contends â€Å"punks opened the possibility that rock could be against sexism† (83), but he apparently gave that genre too much credit. Popular music, as a form of expression, has only gotten worse in its objectification of women. The most overused definition of sexism is â€Å"discrimination based on gender, especially discrimination against women†, but the most blatant forms of sexism are really comprised of â€Å"attitudes, conditions, or behaviors that promote stereotyping of social roles based on gender† (â€Å"Sexism†). Sexism has long been a part of the music world, but it seems the majority of us didn’t take notice until Rap music burst onto the scene. Some Rap music actually takes sexism to whole new level – â€Å"misogyny† or the hatred of women (â€Å"Misogyny†). The Rap genre is the most often criticized form for its treatment of women, but this is because it lends itself to having lyrics easily distinguished, whereas the lyrics in a classic rock & roll song are drowned out in the beat of the drums, the screech of the electric guitar, or just the singer’s delivery. Long before Rap music was enveloping America, Mick Jagger was singing, The way she does just what she’s told Down to me, the change has come She’s under my thumb She’s the sweetest, hmmm, pet in the world (â€Å"Under My Thumb†, 15-22) It’s likely... Free Essays on Music & Sexuality Free Essays on Music & Sexuality Rock and Sexuality 24, 34, 46, good and thick, and once you get it she’ll work wit it. Put a face and some cute lips, earring and a tongue and she’ll know what to do wit it / Make a name for herself, and she do her shit well, and know how to keep her business to herself / Come over anytime a nigga call chick, 1 o’clock, 2 o’clock, ding dong, and she right there / And she know why she came here and she know where her clothes suppose to be (off and over there) (Petey Pablo, â€Å"Freek-A-Leek†, lines 1-5) And so the story goes - Sexism in popular music is alive and well! Simon Firth contends â€Å"punks opened the possibility that rock could be against sexism† (83), but he apparently gave that genre too much credit. Popular music, as a form of expression, has only gotten worse in its objectification of women. The most overused definition of sexism is â€Å"discrimination based on gender, especially discrimination against women†, but the most blatant forms of sexism are really comprised of â€Å"attitudes, conditions, or behaviors that promote stereotyping of social roles based on gender† (â€Å"Sexism†). Sexism has long been a part of the music world, but it seems the majority of us didn’t take notice until Rap music burst onto the scene. Some Rap music actually takes sexism to whole new level – â€Å"misogyny† or the hatred of women (â€Å"Misogyny†). The Rap genre is the most often criticized form for its treatment of women, but this is because it lends itself to having lyrics easily distinguished, whereas the lyrics in a classic rock & roll song are drowned out in the beat of the drums, the screech of the electric guitar, or just the singer’s delivery. Long before Rap music was enveloping America, Mick Jagger was singing, The way she does just what she’s told Down to me, the change has come She’s under my thumb She’s the sweetest, hmmm, pet in the world (â€Å"Under My Thumb†, 15-22) It’s likely...

Research Essay Example | Topics and Well Written Essays - 500 words - 11

Research - Essay Example Their functions include planning and proactively monitoring and forecasting the changing requirements of the individual, coordinating his\her information regarding the care across all parts of the social and health care system, coordinating the care delivered to a patient group, facilitating communications between the hierarchies and care providers, overseeing the follow up of consultations and ensuring the linkage to other services, eliminating intervention and task duplication and ensuring implementation of the plans and their follow up (Mullahy, 1998). In summary, their functions can be generalized into four basics: A case manager should be possessing competencies in clinical training and having background knowledge of the job, communication and negotiation skills are imperative in such a job. Case managers need to be able to satisfactorily educate the patients and care providers. Possession of dexterity and in-depth knowledge of the ethics plus a strong character can help a case manager to voice dissidence when it is unavoidable. The case manager must be a strong problem-solver so that he can quickly and aptly solve technical, organizational and relational problems which might arise and so that he can avoid any variances to the plan all the way in its anticipated duration (Steinberg, 1996). Other competencies that a case manager shows are an aptitude for working in a team and a propensity for meeting hosting. Significant decision-making and leadership qualities are central to this role. A case manager has to be able to assert her belief in the case and communicate effectively to get others to follow the guidelines of the case management and adhere to them. Investigative skills play an important role in the case manager’s profile as they help him in overseeing, evaluating and correcting the implementation of the clinical

Change Management Plan Research Paper Example | Topics and Well Written Essays - 500 words

Change Management Plan - Research Paper Example Moreover, they may also pair the resistive employees with the cooperative ones who have adapted the change. This will go a long way in helping all the employees realize that the changes lead to positive outcomes. To guarantee that the changes succeed, the managers can set up some achievable goals (Jackson, Schuler, Werner, & Jackson, 2009). In order for the firm to come up with a system, which enables all employees to use one system, Riordan Manufacturing implemented a plan that included all the changes required to create the customer management system. The plan implementation is always the hardest part. Therefore, to ensure effectiveness, the plan entails monitoring and adequate evaluation. Within 12 months, an open communication strategy could be applied. The open communication strategy involves employees sharing their ideas, feedback and criticism. All the employees, regardless of their level or position, will feel like they are part of the decision-making concerning the necessary changes. By involving employees, this normally augments their satisfaction as well as ensuring success of the plan. For this strategy to be a success, employees have to feel free and safe to share their ideas as well as opinions. Effective communication is the key to reducing employee resistance to change (Samson & Bevington, 2012). An evaluation plan involves documenting the evaluation and monitoring details of the customer information system and varied improvements required following the results. The plan will ensure that all parties involved understand changes and assist in the facilitation of a smooth transaction. A continuous monitoring of the system will evaluate its effectiveness. This is achievable by several outcomes including measuring customer satisfaction, employees’ morale and evaluating financial statements (Phillips, Phillips & ZuÃŒ nÃŒÆ'iga, 2013). All plants will conduct frequent meetings to update the employees on the

The Moon is Dawn Essay Example | Topics and Well Written Essays - 1250 words

The Moon is Dawn - Essay Example During World War II Steinbeck wrote some effective pieces of government propaganda, among them The Moon Is Down (1942), a novel of Norwegians under the Nazis, and he also served as a war correspondent. His immediate postwar work-Cannery Row (1945), The Pearl (1947), and The Wayward Bus (1947)-contained the familiar elements of his social criticism but were more relaxed in approach and sentimental in tone. The Moon is Down is Steinbeck's work of genius. It is the account of invasion of idealist soldiers from the provinces, powered by hostility principles, whose yearning to build their fortune sets in action measures both attention-grabbing and tragic. His representation of the invaders through showing their positive and negative traits during early-nineteenth-century was remarkable and enlightening. The book stays as a matchless and incomparable creation, one that brilliantly anticipates modern literature. Steinbeck originally wrote The Moon is Down set in a medium sized American town. Steinbeck submitted for approval to the [office of] the Foreign Information Service. Officials there rejected it because they feared that postulating an American defeat might be demoralizing. intro. p. ix Steinbeck revised the work and s... p. ix Steinbeck revised the work and set it in an unnamed country in Europe. The Moon is Down became a staple of the underground resistance in many occupied countries in Europe. The Nazi's banned it in the countries they occupied; yet many risked their lives to get it circulated. In Italy, if an individual was found with a copy, it was punishable by death. This was written as a propaganda piece in 1942 and smuggled into occupied Europe where it was then translated into several languages and produced and distributed under a very real threat of death. Set in a fictitious country (sort of Norway, kind of like France, etc.) invaded by an unstated but thinly-disguised Germany, The Moon is Down was wildly popular in occupied Europe. In this short novel, the citizens of this occupied town and their occupiers are portrayed as complex, fully-realized characters rather than as the interchangeable stock heroes or evil-doers of many war novels. Sitting safely at his typewriter in the U.S., it would have been easy for Steinbeck to portray the Nazis as evil incarnate but instead they have hopes, dreams and fears at least as complex as the good guys. The book does a fine job of detailing the conflicting emotions of both occupiers and occupied. "The Moon Is Down" was a work of propaganda written by Steinbeck and distributed to Nazi-occupied Europe as moral support for the conquered peoples. Some of the finer works of literature are propaganda pieces. There is nothing inherently wrong with propaganda; what determines its worth (besides its qualities as literature) is the content of its message. And the message contained in "The Moon Is Down" is that a free people may be physically conquered by brute force for a time, but that their spirits will never be subjugated, and